This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The online audio provides valuable listening practice to accompany each unit.

Autorzy	Seymour Mike
Format	19.0x25.0cm
Języki	angielski
Oprawa	Miękka
Pkwiu	58.11.1
Rok wydania	2011
Tematyka	Nauka języków
Wydawca	HarperCollins Publishers UK
Kod EAN/ISBN	9780007431984
Liczba stron	160